Return & Refund Policy

We want you to be happy with your purchase. Please read the policy below before returning anything.

Overview

• Return window: 30 days from delivery.
• Condition: items must be new, unused and resalable, with all original packaging, accessories and manuals.
• Restocking fee: 10% on returns of new items, deducted from the refund.
• Shipping: original shipping is not refundable. Return shipping is paid by the buyer unless the item is defective or we made an error.
• Exchanges are handled case by case. Contact us to talk it through.

Items that cannot be returned once installed

• Fuel system parts: carburetors, fuel pumps, lines, filters, tanks and similar.
• Electrical parts: magnetos, ignition coils, regulators, starters, alternators, solenoids and similar.

Once installed or exposed to fuel, oil or an electrical system, these parts cannot be verified as new. If you are unsure a part fits, call us first with your model and serial number.

How to return an item

1. Call 757-742-6232 or email sales@griggslawnandtractor.net to request an RMA number. Have your order number, the item and the reason ready.
2. We issue the RMA number, usually within 1 business day, with shipping instructions.
3. Pack the item with its original materials and write the RMA number on the outside of the package.
4. Ship it with a trackable method and keep your receipt.
5. After we receive and inspect it, the refund goes to your original payment method within 5–7 business days.

No credit is issued for returns without a valid RMA number. Unauthorized returns may be refused or sent back at your expense.

Defective or wrong items

If we sent the wrong item or it arrived defective, there is no restocking fee and we cover return shipping. Include photos with your RMA request to speed things up.